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Incident history

October

No incidents reported

September
CTM app unavailable
Resolved

Service is restored and the app is working normally. The problem came from scheduled database maintenance. We are sorry for the disruption and are reviewing how we run this maintenance so it does not happen again.

September 26 at 07:56 PM EDT

Resolved after 20m

Issues with an upstream service provider impacting messaging in the US
Resolved

Services have been restored and operations are back to normal. Thank you for your patience.

September 3 at 06:17 PM EDT

Resolved after 1h 17m

Issues with upstream service provider impacting softphone functionality
Resolved

The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal.

September 1 at 12:55 PM EDT

Resolved after 1h 16m

August
The Softphone Might Not Load
Resolved

We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out.

August 27 at 04:07 PM EDT

Resolved after 1h 13m