CTM System Status

CTM System Status

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Sep 26, 2026 7:56 PM EDT Resolved after 20m

CTM app unavailable

Impacted:
Forms & Chat (US)
Outbound Calling & Dialer (US)
Inbound Calling (US)
Softphone & Agents (US)
Core Application (US)
Notifications (US)
Integrations & Automation (US)
Recording & Playback (US)
Billing & Payments (US)
Numbers Provisioning (US)
Transcription & AI (US)
Developer API (US)
Reporting & Analytics (US)
Messaging (US)
Tracking & DNI (US)

Updates

  • Sep 26, 2026 8:16 PM EDT

    Service is restored and the app is working normally. The problem came from scheduled database maintenance. We are sorry for the disruption and are reviewing how we run this maintenance so it does not happen again.

    Resolved
  • Sep 26, 2026 7:56 PM EDT (20 minutes earlier)

    We are aware that some customers cannot log in or load the CTM app. Our team has found the cause and is working to restore service now. We will post another update within 30 minutes or when service is restored.

    Identified