3:26 AM EDT - 3:34 AM EDT (8min duration)
Services have been restored and operations are back to normal. Thank you for your patience.
3:00 PM EDT - 4:33 PM EDT (1h34min duration)
Possible authorization issues for mobile and API users
CTM API and mobile app access has been fully restored.
7:56 PM EDT - 8:16 PM EDT (20min duration)
Service is restored and the app is working normally. The problem came from scheduled database maintenance. We are sorry for the disruption and are reviewing how we run this maintenance so it does not happen again.
6:17 PM EDT - 7:34 PM EDT (1h17min duration)
Issues with an upstream service provider impacting messaging in the US
Services have been restored and operations are back to normal. Thank you for your patience.
12:55 PM EDT - 2:11 PM EDT (1h17min duration)
Issues with upstream service provider impacting softphone functionality
The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal.
4:07 PM EDT - 5:20 PM EDT (1h13min duration)
We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out.